faq’s2018-05-01T14:33:54+00:00

let’s answer some of your questions

No. Fresh Face Skin products are not certified organic.

All Fresh Face skin treatments have been naturally sourced, which means we have used ingredients that are sourced from nature, instead of created synthetically. Fresh Face skin overnight treatments are without all the nasties that can potentially harm your skin – such as parabens, synthetic dyes, synthetic chemicals, synthetic fragrance, sulphates and petrochemicals….all the big words that are usually the bad guys!

Apply each overnight treatment, to clean skin, before sleeping each night (that’s once daily, at night time)1-2 pumps, massage all over face until the product is absorbed and rest your pretty, little head for the sleep ahead.

Fresh Face Skins Overnight treatment fighters have been designed to apply at night, as it’s at night time, as we sleep, that our skin cells are rejuvenating and our skin is healing. This is the best time to work on improving our skin, by adding quality ingredients to the skins surface to further assist the skin during this night time rejuvenation.

Yes of course. If you’re after quicker results – it is completely safe to apply the Overnight Treatments in the morning as well as at night. Make sure the product is applied to a clean, washed face and it’s very important an SPF day cream is applied on top of the overnight treatment, as the treatments do not contain any form of a UV protector; protecting your skin from sun damage. I highly recommend using an SPF 50+, as this is the highest UV protector, and protects the skin from sun damage for longer.

Here at Fresh Face Skin, we live by the motto – ‘simple skincare, real results’.

Our overnight treatment fighters have been designed around that specific moto, as they are extremely simple to use and power -packed with natural ingredients designed to change and improve the function of your skin; whatever your skin concern, providing real results.

We all live such busy lives, and at the end of the day, when we’re tired and ready to hop into bed; sometimes skincare is the last thing on our sleepy mind.

Fresh Face Skins overnight treatment fighters, have been designed specifically, to work as a ‘2 in 1’ product; like a serum – designed to penetrate below the surface of your skin; correcting the deeper concerns from within, while also adding moisture and hydration to your skins surface layers; protecting your skins barrier from moisture loss, like a moisturiser is designed to do.

Yep, it’s an ‘all in one’ product… simple and effective; designed to apply to your skin in 1 easy step, before sleeping each night.

All Fresh Face skin treatments have been naturally sourced, which means we have used ingredients that are sourced from nature, instead of created synthetically. Fresh Face skin overnight treatments are without all the nasties that can potentially harm your skin – such as parabens, synthetic dyes, synthetic chemicals, synthetic fragrance, sulphates and petrochemicals….all the big words that are usually the bad guys!

Here at fresh Face Skin, we’re big believers in your skin, ultimately, reflecting your inner health.

It’s so important to have balance in our super busy, hectic lives. Balance means giving yourself time to relax and de stress, on a regular basis. Go for a run or a walk, do a gym class, bake for the afternoon…whatever it is that lets your mind and body take a time out.

Diet is also a big one; what we put into our body, feeds our skin. We need to be eating daily nutrients, minerals and vitamins, in order for our skin to function correctly. Hydration is a must! Aim for at least 2 litres of water daily, to keep your skin hydrated at all times…after all, our skin cells are made up of water, and we are losing water from within our skin every minute of every day.

See our weekly blog posts for more tips, on how to achieve a healthier skin, and to help our overnight treatment fighters fight back with extra strength!

Fresh Face Skin has been developed on honesty, passion and years of experience within the skin and beauty industry, and this is why we offer a 14 day, money back guarantee if you are unhappy with the results of your overnight treatment fighter. It has been proven that it can take up to 2 weeks to see an improvement and change to the skin when using a new skincare product…results don’t happen in 1 application! Please be consistent with the use of your product, and by the 2-week mark – we have high confidence that you’ll start to notice changes happening to your skin and its appearance.

We will be guttered if you are not satisfied with our treatments, however if your that unhappy with your results, all you need to do is email us at info@freshfaceskin.com.au and provide your order number and reason for return. We then need you to return the product to us within 30days of purchase, we always recommend returning the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit and therefore we advise you to insure your parcel. Fresh face Skin as a company and seller of product will not be responsible for parcels lost or damaged in transit if you choose not to insure your parcel.

We are always looking for ways to improve our range to best suit all individual skin needs, so please provide us some feedback via our email info@freshfaceskin.com.au so we can continue to develop our treatments for all skin types.

Fresh face Skin overnight treatment fighters have been created through science, using only naturally sourced, high quality ingredients.

If for some reason you have a reaction to our Overnight treatment fighters, please stop use immediately, and refer to our returns and refund policy, for your 14-day money back guarantee.

If symptoms persist, we recommend seeing a doctor or medical practitioner.

Fresh Face Skin holds no accountability or responsibility for skin reactions or adverse events.

The first thing that comes to my mind when I hear the description: ‘fresh face’, is a healthy skin; clear, bright and hydrated. Isn’t that the skin we’re all dreaming of? I know it sure is for me!

We have tried to accommodate all skin types and concerns in Fresh Face Skins overnight treatment fighters.

The Overnight Healer – is for a skin that suffers from breakouts and oiliness.

The Overnight Soother – is for a sensitive skin that suffers from redness, dryness and irritation.

The Overnight Reverser – is for a normal-combination skin, an aging skin, a skin needing more hydration and a skin that is left with pigmentation (sun spots/freckles/uneven skin tone) thanks to the sun and its harmful rays.

Fresh Face Skins Overnight Soother is designed for a fragile skin, prone to sensitivity, redness, irritation and dryness. Skin conditions such as eczema, rosacea and psoariasis can be difficult to treat, however we have included only naturally sourced ingredients that are nothing but gentle on the skin, to assist a fragile skin, back to good health.

With any sensitive skin condition, it is common that the skins natural lipid barrier is impaired. Our skins lipid barrier is there to protect our skin from environmental damage such as; sun, wind, heating and cooling and prevents moisture loss throughout the day. As we age, this barrier can weaken, and for some people, this barrier is impaired from a young age.

We include our L22 ingredient in all our Overnight Treatments, which is a patented formulation of 3 natural oils, which has been trialled and tested to repair and restrengthen the skins lipid barrier back to a healthy 22-year-old barrier profile. If we can strengthen your barrier, we can reduce sensitivity and dryness within the skin.

We cannot guarantee that the Overnight Soother will not irritate a sensitive skin condition, as these types of skin conditions can vary in severity and each skin is so different.

No. Fresh Face Skin strongly refuses to include animals in the trialling and testing phase. Our products are trialled and tested on real people, wanting real results.

No. Here at Fresh face Skin we are big believers in providing products containing only the highest quality, naturally sourced ingredients being both paraben and sulphate free.

No. We only use essential oil based fragrance, and at low quantity to avoid any skin irritation.

Fresh Face Skin products are for both men and women. We believe everyone should look after their skin, and that includes men. The good thing about our overnight Reverser and Healer, is the fact that they absorb so easily into the skin – not leaving any oily or heavy residue on the skins surface…perfect for men. Note that our Overnight Soother is an oil based treatment, so this can leave an oily residue on the skins surface.

We do not advise children under the age of 10 to use our products – as skin can be fragile in the younger years. Our products contain only naturally sourced ingredients and are paraben free; minimising any chemical irritation on both young and mature skin.

Fresh face Skins products are formulated by an experienced and qualified cosmetic chemist, with extensive national and international experience.  Our chemist has a very broad range of knowledge from product concept, product development, analytical science and stability to factory scale up.

The products are created and made in Australia, using local and imported ingredients.

The products have been developed to incorporate natural and naturally derived ingredients whenever possible.

The origin is various, however the ingredients are all listed on AICS the Australian Inventory of Chemical Substances.

No. Almond and Shea are used.

Only 100% vegetable derived all renewable natural preservative is used for all Overnight treatments.

Fresh Face Skin Overnight Treatment Fighters have been designed to apply at night, as it’s at night time; as we sleep, that our skin cells are rejuvenating and our skin is healing. This is the best time to work on improving our skin, by adding quality ingredients to the skins surface to further assist the skin during this night time rejuvenation.

We definitely advise the mixture of our overnight treatments. All treatments are designed to either be applied to the whole face, or to spot-treat certain areas of concern.

For example: For someone that has hormonal breakouts on the chin and jaw line area, however has clear skin on the forehead, nose and cheeks – we would advise the Overnight healer (for oily, acne -prone skins) to be applied on the area of breakouts, and the Overnight reverser (for normal, dehydrated, aging, sun damaged skin) to be applied on the forehead, nose and cheeks.

If your skin changes season to season – there is no problem with changing up your overnight treatments to reflect your skin at the time.

Fresh Face Skins products contain only the highest amount of quality ingredients, meaning less is more with this product range.

1-2 pumps of our Overnight treatments is plenty enough to cover the whole of the face. If you are spot treating certain areas – 1 pump is enough.

We do not recommend applying our overnight treatments directly under your eyes, as this may cause irritation. The skin underneath our eye area is very fragile and thin, making it prone to irritation. We advise using the product up to the orbital bone only.

Delivery time varies, depending what area in which we are delivering to.

Express post within Australia: usually 1-2 business days

Regular post within Australia: can be anywhere between 3-10 business days

International post: Can vary depending on the country. Allow 1 week, minimum.

The products need to be stored away from direct sun light, and stored underneath 30 degrees Celsius.

There is no reason why the products should be stored within the fridge, unless area of storage is well above 30 degrees Celsius. In this case, there is no harm in storing the products in the fridge, as long as fridge isn’t cold enough to freeze the products.

After opening, the products have an expiry that lasts 12months.

In terms of how long the products will last once you have started using them; 2-3 months if you are using the treatment 1x daily at night; 2 pumps.

All skins and skin concerns are different. Depending on how deep the concern is (some skin concerns can be reflective of inner problems ie; hormones), changes the time in which the skin improves and begins to heal. Generally, customers should see a change in their skin after 1-2 weeks of continuous product use.

Each of our Overnight treatments has been formulated to improve different skin concerns and skin types, and as a result, each overnight treatment contains different ingredients. Depending on what ingredients and how many ingredients are used in the treatment, determines the  cost of the product.

Here at Fresh Face Skin we pride ourselves on producing products that are affordable for the consumer, whether it’s a long term or short term investment. My dream was to create a range that was of high, all natural quality, simple to use and had a realistic price tag. The reason our products aren’t as expensive as other competitors, all comes down to the overall distribution and marketing of the product. We have used simple packaging (no box or wrapping) and market our brand through social media only, keeping overall costs at a low, meaning you as a consumer, pay less.

Yes, our products are vegan friendly. We are approved via the PETA organisation as a cruelty free and vegan beauty product, and are listed on the ‘PETA beauty without bunnies’ program, supporting and advertising beauty products that are not tested on animals.

No. Fresh Face Skin strongly refuses to include animals in the trialling and testing phase. Our products are trialled and tested on real people, wanting real results. We are approved by PETA (People for the Ethical Treatment of Animals), an animal rights organisation, as a cruelty free, beauty brand, and are listed on the ‘PETA beauty without bunnies’ program, supporting and advertising beauty products that are not tested on animals.

No. We only use essential oil based fragrance, and at low quantity to avoid any skin irritation.

Fresh Face Skin products are completely naturally sourced; using high quality natural ingredients without the nasties. However, we always recommend seeking your doctors approval of product use, if you’re unsure.

Yes. Our Overnight reverser contains an natural tightening ingredient, that immediately tightens and smooths out the skins surface.

This tightening feeling may take a while to get used to, however please persevere with the product use, as this is the ingredient that really improves the skins overall surface texture and appearance; smoothing out fine lines and wrinkles and tightening skin that has lost elasticity.

Fresh Face Skins Overnight Treatments are lighter in texture compared to other moisturisers on the market. Just because our treatments are light in texture, does not mean they are not providing your skin with the nourishment it needs in order to improve moisture and hydration within the skin. Our treatments have been formulated using high quality, natural active ingredients that have the ability to protect the skins lipid barrier from dryness and environmental damage; preventing the skin from losing moisture, while also adding moisture and hydration to the skins surface and below surface layers.

It’s a frame of mind that – ‘the heavier the cream, the more moisturising it is to the skin’…this is an old skincare method. New and improved product formulation proves that skincare does not need to be thick in texture, in order to give maximum hydration and moisture results.

Please trust our products – be consistent with your product application, and watch as your skins hydration and moisture improves. Give your skin 2 or so weeks to begin to see the changes happening within the skin. It takes a little time, but we’ll get you there!

If you are still feeling as though your Overnight Healer or Reverser is not heavy enough for your skin, we recommend purchasing the Overnight Soother – an all oil based treatment, that will give your skin the extra nourishment it needs. You can use this on top of your Overnight Reverser or Healer, for extra nourishment.

Yes, extremely normal, in fact this is a good thing believe it or not!

Fresh Face Skin products contain naturally sourced, active ingredients that have been designed to gently exfoliate your skins surface layers, unblock clogged pores and speed up the healing process within your skin (kick starting your skin cells to turn over in a quicker rate – increasing collagen and elastin production within the skin) …because of this, any congestion; lumps and bumps sitting below the surface of your skin, can be pushed up to your skins surface; causing a short-term breakout.

Unfortunately, if we don’t clear this under surface congestion, we limit the improvement of your skin concern. Sometimes the skin must get worse, to get better.

Please preserver with your product use each day, and watch as the breakouts begin to clear, and your overall skin health improves.

Yes! All of our products are gluten free, meaning they do not contain wheat extracts or ingredients derived from wheat.

We recommend applying our Overnight Treatments up to your orbital bone only. Avoid applying our Overnight Treatments directly underneath your eyes or to your eye lids and/or brow bone area, as the eye area is super sensitive.  If any irritation occurs, we recommend rinsing your eye area with cold water.

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